You can reach Palanga Airport by car, public transportation (bus or train), using the transportation service provided by the Public Institution “Socialinių paslaugų informacijos centras”, as well as the Social taxi service provided by the National Institute for Social Integration.
Parking places are reserved for cars at the passenger terminal of the airport – they are marked with special signs. The places are allocated for vehicles of the disabled and persons with reduced mobility; therefore, all other vehicles parked in the special places will be towed.
The possibility for the disabled to reach Palanga Airport is ensured also by the Social taxi. Social taxi is a unique service facilitating people with reduced mobility. The specifically adapted vehicles accommodate the passengers conveniently and the personal assistants-drivers not only bring people to their destination, but also assist them when leaving their homes, bring items and see them to an agreed place, and provide assistance with any arising issues. The assistants are trained to provide first aid, have well developed communication and other important skills. The service is available upon a prior booking.
More about the Social taxi please read here: socialinistaksi.lt
Upon arrival at the airport persons with special needs can ask for assistance – a special assistance call button is installed at the cashier of the short term car park (P1).
In order to ensure high quality provision of special assistance services for persons with reduced mobility or people with disabilities, who purchased airline tickets in advance, we would like to remind you that in order to book a preferred assistance, passengers should contact representatives of their airline or travel agency, which sold them such travel tickets, at least 48 hours before the scheduled flight. In that case you will have to wait for the assistance no longer than 10 min.
Should a passenger fail to notify us of the required assistance in advance, we will nevertheless make every effort to render the assistance within a shortest time possible; however, the passenger might have to wait for an escorting person a little longer, i.e., about 20 min.
Persons with special needs are kindly requested to arrive at Palanga Airport not later than two hours before the scheduled departure time.
Palanga Airport is open round the clock. Upon arrival to the airport persons with disabilities and reduced mobility can request assistance – a special assistance call button is installed at the cashier of the short term car park (P1), and a special telephone is installed in the terminal.
A representative of the ground handling company “Orlaivių aptarnavimo agentūra” meets the passenger at the assistance call spot, accepts his/her luggage, and takes care of the departure procedures – luggage check-in, moving within the terminal and boarding the aircraft.
Passengers with special needs arriving at or departing from Palanga Airport are offered the following assistance:
Assistance to persons with disabilities or with reduced mobility is provided only if the airport is in advance notified of the need for assistance and its nature. Should the passenger fail to notify the airport in advance of the need for assistance, Palanga Airport will make every effort to provide all the required assistance to the passenger. Assistance is guaranteed provided the disabled and persons with reduced mobility arrive at the airport no later than one hour before the scheduled departure time.
The infrastructure of Palanga Airport is well adapted for the disabled and persons with reduced mobility – specially designed toilets, the lifts installed in the arrival and departure terminals adapted for entering in a wheelchair.
Such passengers are helped to board an aircraft using a trap Aviramp Continental Remote, S/N AR466.
Lithuanian Airports are joining the international social initiative called Hidden Disabilities Sunflower Lanyard Scheme which aims to help people with hidden disabilities better communicate their needs, and for employees to better notice a person’s invisible disability.
How can you receive your sunflower lanyard?
Simply approach a flight registration desk at one of our airports and ask for it. The employees of our airports and business partners are trained to notice this accessory and provide additional time and care for the traveller.
Provision of assistance at Palanga Airport
In case the rights of a person with special needs have been violated, the passenger has a right to submit a complaint to the institution exercising the control over the implementation of Regulation (EC) No. 1107/2006:
Lithuanian Transport Safety Administration
Švitrigailos St. 42, 03209 Vilnius
Tel.: (8 5) 278 56 02
Fax: (8 5) 213 22 70
If you have any proposals, complaints, or wishes regarding servicing persons with special needs please, please send a message at this Section “Write to us”, indicating “Servicing of persons with special needs” as a subject or call at +370 612 44442.