Allow
Persons with special needs

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Arriving at the airport

You can reach Palanga Airport by car, public transportation (bus or train), using the transportation service provided by the Public Institution “Socialinių paslaugų informacijos centras”, as well as the Social taxi service provided by the National Institute for Social Integration.

Parking places are reserved for cars at the passenger terminal of the airport – they are marked with special signs. The places are allocated for vehicles of the disabled  and persons with reduced mobility; therefore, all other vehicles parked in the special places will be towed. 

The possibility for the disabled to reach Palanga Airport is ensured also by the Social taxi. Social taxi is a unique service facilitating people with reduced mobility. The specifically adapted vehicles accommodate the passengers conveniently and the personal assistants-drivers not only bring people to their destination, but also assist them when leaving their homes, bring items and see them to an agreed place, and provide assistance with any arising issues. The assistants are trained to provide first aid, have well developed communication and other important skills. The service is available upon a prior booking.

More about the Social taxi please read here: socialinistaksi.lt

Upon arrival at the airport persons with special needs can ask for assistance – a special assistance call button is installed at the cashier of the short term car park (P1). 

We do our best to provide high quality service, thus, we recommend the disabled and persons with reduced mobility to notify the assistants at the airport of any required assistance within 48 hours before the scheduled flight. The information can be submitted by telephone, email, or SMS. In that case you will have to wait for the assistance no longer than 10 min.

Please provide the information at:

Tel. +370 460 564000 or by SMS at: + 370 698 51534
Email:                                                                                                                                             

Should a passenger fail to notify us of the required assistance in advance, we will nevertheless make every effort to render the assistance within a shortest time possible; however, the passenger might have to wait for an escorting person a little longer, i.e., about 20 min.


Services at the airport

Persons with special needs are kindly requested to arrive at Palanga Airport not later than two hours before the scheduled departure time.

Important tips:

  • Before the trip, please make sure you hold all the necessary documents and any medication you use. Please hold copies of prescriptions for the medication.
  • Passengers are permitted to have only small amounts of liquids in their hand luggage. The liquids must be in separate containers not larger than 100 ml in volume. You are required to place the containers in a clear closed bag of no more than 1 litre in capacity. A passenger can have only one such bag.
  • Please mark you luggage, so that you could identify it easily.
  • More information about the rights of air travellers is available on the website of the European Commission.

Dear passengers,

Palanga Airport is open round the clock. Upon arrival to the airport persons with disabilities and reduced mobility can request assistance – a special assistance call button is installed at the cashier of the short term car park (P1), and a special telephone is installed in the terminal.

A representative of the ground handling company “Orlaivių aptarnavimo agentūra” meets the passenger at the assistance call spot, accepts his/her luggage, and takes care of the departure procedures – luggage check-in, moving within the terminal and boarding the aircraft.

Passengers with special needs arriving at or departing from Palanga Airport are offered the following assistance:

  • Meeting of the passenger at the airport, escorting the passenger to the frontier station of the State Border Guard Service, customs clearance and collection of the luggage.
  • Escorting a person with disability or reduced mobility to the car, taxi or a bus stop if so requested by the person being escorted.
  • The passengers with reduced mobility who nevertheless do not require assistance (for instance, because they are assisted by their family members) are provided a wheelchair for temporary use within the airport territory.
  • The passenger is also welcome to use the wheelchair at arrival or departure. When boarding or disembarking from the aircraft, the wheelchair is treated to be a piece of luggage and the responsibility for its further transportation lies with the airline.
  • In consultation with the passenger the wheelchair is transferred to the airline companies for further transportation or to the passenger to be used later during his further trip.
  • Where the passenger used an electric wheelchair, the servicing person may help the passenger to perform the actions required for the disconnecting/connecting the power battery (the passenger is expected to know the type of the battery and take care of its disconnecting/connecting).

Assistance to persons with disabilities or with reduced mobility is provided only if the airport is in advance notified of the need for assistance and its nature. Should the passenger fail to notify the airport in advance of the need for assistance, Palanga Airport will make every effort to provide all the required assistance to the passenger. Assistance is guaranteed provided the disabled and persons with reduced mobility arrive at the airport no later than one hour before the scheduled departure time.

The infrastructure of Palanga Airport is well adapted for the disabled and persons with reduced mobility – specially designed toilets, the lifts installed in the arrival and departure terminals adapted for entering in a wheelchair.

Such passengers are helped to board an aircraft using a trap Aviramp Continental Remote, S/N AR466.

In this video clip you may get familiar with the services that a disabled person or a person with reduced mobility may request at the airport.


Contacts

Provision of assistance at Palanga Airport

Tel. +370 650 460 56401 
Email:

In case the rights of a person with special needs have been violated, the passenger has a right to submit a complaint to the institution exercising the control over the implementation of Regulation (EC) No. 1107/2006:

Lithuanian Transport Safety Administration 
Švitrigailos St. 42, 03209 Vilnius 
Tel.: (8 5) 278 56 02 
Fax: (8 5) 213 22 70 
Email: ltsa@ltsa.lrv.lt

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If you have any proposals, complaints, or wishes regarding servicing persons with special needs please, please send a message at this Section “Write to us”, indicating “Servicing of persons with special needs” as a subject or call at +370 612 44442.

Last updated: 2019 07 05 09:45
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